How do you introduce customers to two competing voice assistants living on the same speaker? For the JBL Authentics line, I collaborated with Harman/JBL and Google to design an onboarding flow that made Alexa + Google Assistant feel seamless, balanced, and easy to trust.

From visual attention system states to multi-agent privacy rules, the experience gives customers true choice without confusion. Adoption reached 80% in the first month, and the product went on to win a CES Innovation Award in 2024.